Terms of Service
Last updated: May 30, 2026
1. Service scope
This website provides flight search assistance, booking support, ticket issuance coordination, and post-booking guidance for airline travel services.
2. Accuracy of passenger details
You are responsible for providing accurate passenger names, dates, travel details, and required documents. Incorrect information may cause airline penalties, refusal to issue tickets, or denied boarding.
3. Fares and availability
Airfares and seat inventory can change quickly depending on the airline system. A quoted price or option is not guaranteed until the booking is confirmed and ticket issuance is completed.
4. Payment and ticket issuance
Ticket issuance is processed only after payment verification and operational confirmation. In urgent cases, please contact support directly so the team can guide the fastest available process.
5. Changes, cancellations, and refunds
Change and refund conditions depend on the airline, route, fare family, and timing of the request. Service fees, airline penalties, or non-refundable rules may apply.
6. Baggage and ancillary services
Baggage allowances, seat selection, meals, and other extras are subject to airline policy. Please confirm these needs before issuance whenever possible.
7. Force majeure and airline schedule changes
We are not the operating carrier. Airline schedule changes, delays, cancellations, or force majeure events may affect your trip. We will support communication and available next steps within the limits of airline policy.
8. Limitation of liability
To the extent permitted by law, our liability is limited to the booking support service we provide. We are not liable for indirect losses caused by airline operations, immigration issues, passenger document problems, or events outside our control.
9. Contact
For questions about these terms or a specific booking matter, please contact info@pnt.vn.
Frequently Asked Questions
Q: Is a quoted fare guaranteed immediately?
A: No. Fares are only confirmed once the booking is completed and ticket issuance succeeds with the airline.
Q: Who is responsible for passenger name accuracy?
A: The customer must provide correct passenger details before ticket issuance. Corrections later may incur airline fees or may not be possible.
Q: Can post-booking support still be requested?
A: Yes. Our team can still assist with itinerary review, change checks, refund guidance, and airline communication when needed.