1. Scope
This Privacy Policy explains how our flight booking website collects, uses, stores, and protects personal information when you search for flights, request a quote, contact support, or confirm ticketing services.
2. Information we may collect
- Contact details such as full name, phone number, and email address.
- Travel details such as route, departure date, return date, passenger count, baggage needs, and special service requests.
- Passenger details required for booking, including name, date of birth, identification or passport details when needed by the airline.
- Payment confirmation information and transaction references needed to verify ticket issuance.
- Technical data such as IP address, browser type, device information, and access logs used to secure and improve the website.
3. How we use your information
- To search, reserve, issue, change, or refund flight tickets.
- To contact you about itinerary confirmation, ticket conditions, schedule changes, or support requests.
- To verify payment and reduce fraud or unauthorized booking actions.
- To maintain service quality, resolve incidents, and comply with legal obligations.
4. Sharing information
We do not sell your personal information. We may share necessary data only with airlines, payment service providers, technical infrastructure partners, or competent authorities when required by law.
5. Data retention
We retain booking-related information for as long as needed to deliver the requested service, resolve disputes, fulfill accounting obligations, and comply with applicable legal requirements. Non-essential inquiry data may be deleted sooner when no longer needed.
6. Cookies and analytics
We may use cookies or analytics tools to remember basic preferences, understand website traffic, and improve the booking experience. You can manage cookies through your browser settings.
7. Your responsibilities
Please provide accurate passenger and contact information. Incorrect details may cause booking failure, airline penalties, or inability to complete ticket issuance.
8. Your rights
Subject to applicable law, you may request access, correction, or deletion of personal data that we hold, unless retention is required for legal, accounting, or dispute-resolution purposes.
9. Contact
If you have questions about privacy or personal data handling, please contact us at info@pnt.vn.